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Neupulse

<div style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;" id="isPasted"><p style="line-height: 1.5;"><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">The material of the strap is medical grade silicon.</span></p></div>

The material of the strap is medical grade silicon.

What is the strap made from?

Using the Device - Neupulse C

How do I set up the device?

How do I link my device to the app?

How do I place the gel pads?

How do I wear the device?

What do the different LED light colours mean?

Getting Started

Do I need my phone to use the device?

What does the app do?

Which devices and operating systems are the app compatible with?

How can I delete my Neutrack C account?

Using the App - Neutrack C

How often should I use the device?

Is it safe to use the device all day?

How do I find the right intensity level and cycle length settings?

Why does the device turn on and off during stimulation?

Will the Neupulse C only have an effect while I am wearing it?

Can multiple people use the same device?

What will using the device feel like?

Are there any side effects?

Is the device big or bulky?

How often should I replace the gel pads?

What do I do if I run out of gel pads?

Are the gel pads latex free?

Can I reuse the gel pads?

Can I use another brand of gel pads?

Gel Pads

How long does one battery charge last?

Can I use any compatible charger, or do I have to use the one provided?

Will the device work while it is charging/ Can I wear the device while it is charging?

Will the device lose charge if I don’t use it for a while?

How long is the battery/device lifespan?

Is there anything I can do to extend the battery’s lifespan?

Can the battery be changed when it reaches the end of its lifespan?

Battery/ Charging

Do I need a subscription to order or use the Neupulse C device?

How does the subscription work?

What's included in the subscription?

What is the cost of the device and subscription?

How do I cancel or pause my subscription?

Do you offer any discounts or payment plans?

Which payment methods are accepted?

Can I pay for my pre-order in instalments?

Payments and Subscription

My device won't connect to my phone

I'm receiving an error message

I'm not seeing any benefit, what should I try?

The stimulation is really uncomfortable

Troubleshooting

When will I receive my order?

What is your returns policy?

How do I return my device?

What is your warranty policy?

Can I pick up the device from the Neupulse offices?

Can I cancel or edit my order?

My device arrived damaged, what should I do?

Why haven’t I received my device yet?

Shipping and Returns

How can I tell if the device is right for me?

Why does it work for some people and not for others?

Can I participate in your research?

Contraindications/ when should the device not be used?

Can I use the device when I am on medication?

Can I use the device during exercise?

Will you upgrade the device soon?

What are the long-term effects of using the device?

What happens if the device stops working for me?

Off Label Use/ Used against advice

Age Restrictions

Can I drive whilst using the device?

Can I wear a watch or bracelet with the device?

Can I take it to an airport and on an airplane?

The strap is too big or too small, what should I do?

General Questions/ Miscellaneous

Link to Webpage for information for schools

When might your child need help?

When should your child not use their device at school?

Who should operate the device?

Neutrack C App

How do I tell the school about the device?

Information for Schools

When will the device be available outside of the UK?

Can I have the device delivered outside of the UK?

Can I take the device outside of the UK?

Is the device available on the NHS?

Can I be updated when the device becomes available in my country?

International and Availability

How can I contact the customer experience team?

How do I book a video call with a member of the team?

How can I send my feedback?

Customer Support

What's the difference between the wellness and medical devices?

Why did you launch a wellness device?

Why have you changed from a medical device to a wellness device?

Did you fail regulatory approval?

Wellness and Medical

Neutrack C Account Support and Deletion

Guide for Stimulation Intensity and Cycle Length

What is the strap made from?Updated 10 days ago