I'm not seeing any benefit, what should I try?Updated 10 days ago
There are a number of reasons why you might not be feeling an effect from the device. We want to first check that you are using the device correctly, please see the checklist below for common issues that affect the effectiveness.
Gel pads:
If you are not experiencing any impact or effect from the device it may be because the gel pads are not fitted correctly, or there may be a bad connection between the wrist and the electrodes. We would advise checking that the gel pads are not:
- Damaged
- Touching each other
- Exposing part of the electrodes
- Expired or dry
Device placement:
Some people may also be experiencing issues because their device is not placed correctly (over the median nerve on their wrist). Here is another checklist for this:
- The device is placed on the underside of the wrist
- The device is placed off-centre towards the thumb
- The device is placed a thumb's width below the hand
- The button on the device is at the bottom towards the person and the Neupulse C logo is upright
- The strap is tightened comfortably and is not loose
- The device is not moving around
- The gel pads are still on the electrodes and the electrodes are not in direct contact with the skin
Stimulation intensity level:
The stimulation intensity setting is another factor that can affect the effectiveness of the device.
You will need to check whether the stimulation is set at the right level for you. We would advise increasing the intensity, as long as it is still comfortable. You can also increase the intensity until you can see a finger twitch (thumb or first/second finger movement) but only if this is still comfortable. If you cannot go as high as a finger twitch then that is perfectly fine because we know the stimulation is reaching the brain much below this level. If you see a finger twitch, then please do not go higher than this level.
Cycle length settings:
You can also trial the device for longer periods of time at a strong but comfortable level - for example try a 30 minute session with 4 minutes on and 1 minute off. You can run multiple sessions a day if you wish, but again, only if it comfortable.
If you’ve checked the above and are still not noticing relief, please feel free to contact us for further support [email protected].