Troubleshooting
My device won't connect to my phone
Please check the following:. If the issue persists after checking these points, try restarting your phone, then attempt to reconnect via the app. If issues still persist, please contact out customer experience team via [email protected] and cl
I'm receiving an error message
If you are receiving an error message at any point while using the app, please take a screenshot if possible and forward to our Customer Experience team [email protected], the matter will be investigated further.
I'm not seeing any benefit, what should I try?
There are a number of reasons why you might not be feeling an effect from the device. We want to first check that you are using the device correctly, please see the checklist below for common issues that affect the effectiveness. Gel pads:. If you ar
The stimulation is really uncomfortable
If the stimulation feels uncomfortable, please check the following:. If discomfort continues after checking these points, please pause use and review the guidance in the User Manual, or contact us for further support via [email protected].