My device won't connect to my phoneUpdated 10 days ago

Please check the following:

1. Make sure the Neupulse C device is not already connected to another phone
2. Ensure your phone’s Bluetooth is turned on
3. Keep the device within close range of your phone
4. Confirm the device is in ready mode by pressing and holding the device button for 3 seconds until the green LED appears

If the issue persists after checking these points, try restarting your phone, then attempt to reconnect via the app.

If issues still persist, please contact out customer experience team via [email protected] and clearly describe the issue you're experiencing.