Battery/ Charging
How long does one battery charge last?
Battery life can vary depending on the intensity level you use. At higher intensity settings, the device is designed to provide at least 6 hours of continuous use on a full charge. If you use lower intensity levels, you can expect the battery to last
Can I use any compatible charger, or do I have to use the one provided?
To keep your device working safely and effectively, please use only the charger provided. Using a different charger could damage your device and may affect your warranty.
Will the device work while it is charging/ Can I wear the device while it is charging?
For your safety, the device should not be worn while it’s charging. The stimulation function is automatically turned off during charging, so it won’t provide treatment until it’s unplugged and ready to use again.
Will the device lose charge if I don’t use it for a while?
The device will automatically switch into a ‘low power’ mode when it hasn’t been used for a while, helping to conserve battery life. However, the battery will still slowly discharge over time. If the battery becomes fully depleted, simply recharge th
How long is the battery life?
We expect the lifespan of the battery to be around 3 years, however this will depend on the level of usage. The battery performance will degrade gradually with increasing charge cycles.
Is there anything I can do to extend the battery’s lifespan?
There are a few simple steps you can take to help keep your battery performing at its best:. • The device will automatically switch to a low power mode when not in use, which helps conserve battery life. • If the battery runs flat, make sure to
Can the battery be changed when it reaches the end of its lifespan?
The battery is not designed to be replaced by the user. Attempting to change it yourself could damage the device and will invalidate your warranty. If you notice any issues with battery performance or power, our Customer Experience Team is here to he