General Questions/ Miscellaneous
How can I tell if the device is right for me?
You can check whether the device is suitable for you by using our quick survey. This asks questions based on the contraindications stated in our User Manual. If based on the survey, the device is suitable for you we would then suggest that you try th
Why does it work for some people and not others?
Unfortunately, we do not know why the device does not work for everybody. Similarly to how everyone’s brains are different and everyone’s experience of their neurological conditions is different, the impact of the device for everybody is unique. Even
Can I participate in your research?
Residents in the UK can register their interest in participating in our research by signing up to our Research mailing list. This enables us to contact you directly regarding our research studies which may be a good fit for you. The list is open to a
Contraindications/ when should the device not be used?
Please read the User Manual carefully before use. The device should not be used:. • By people with an implanted electrical medical device, such as a pacemaker, defibrillator, deep brain stimulator. • By people using body worn medical devices (e.g. in
Can I use the device when I am on medication?
We cannot provide you with any clinical advice and we strongly suggest that you discuss the use of the device with your healthcare professional. We cannot advise you regarding any medication you are taking and you should not adjust or stop taking any
Can I use the device during exercise?
You can wear the device during low intensity exercise, if it is comfortable for you to do so. For higher intensity exercise, sweat / excessive or repetitive movements may dislodge the device / gel pads.
Will you upgrade the device soon?
There are no plans to upgrade the device within it’s expected lifespan of around 3 years (dependent on usage parameters / battery life expectancy). Important updates to the Neutrack C App will be made via your subscription. Our Research and Developme
What are the long-term effects of using the device?
Long-term use of the device is considered safe when it is used according to the instructions. There are no known significant long-term safety concerns. To ensure the best experience, we recommend carefully reading the User Manual, following all guida
What happens if the device stops working for me?
There’s no evidence to suggest that the device will become less effective over time, so you should continue to experience the same level of stimulation when using it as directed. If you ever feel it’s not working as expected, we’d recommend checking
Off Label Use/ Used against advice
We cannot recommend ‘off label’ use of our device for safety reasons. You can speak to your healthcare professional who can contact us directly if they have any questions. They may need to confirm to us, in writing, that they are happy for you to use
Age Restrictions
Usage of this device is recommended for individuals aged 12 and above. The research and development focused on this age range to address the stresses associated with starting secondary school and associated developmental milestones. It is not recomme
Can I drive whilst using the device?
Unfortunately, we cannot recommend using the device whilst driving, this is because it is listed as one of the precautions within the user manual on page 10. 1.3.3 Precautions. • Do NOT use while driving or operating machinery. • Do NOT use while bat
Can I wear a watch or bracelet with the device?
A bracelet or watch may interfere with the gel pads or if metal it may interfere with the electrodes. We would suggest that if you are wearing a watch or bracelet with the device, you may wish to wear it on the opposite wrist. This is to ensure that
Can I take it to an airport and on an airplane?
Yes, you can take the device to the airport and on an airplane. We would suggest that you take the user manual with you so that you can show what the device is if you get any questions at the airport. We would also suggest contacting the airline to e
The strap is too big or too small, what should I do?
If the strap which we have provide is too small, then please contact customer support on [email protected] and confirm your address to where we can send you a longer strap. This will be sent out as soon as possible and we will endeavour to upd