Payments and Subscription
Do I need a prescription to use the Neupulse device?
No, you do not need a prescription to order or use the Neupulse C device.
How does the subscription work?
Our monthly subscription is a simple way to make sure you always have fresh gel pads ready to use with your device. This helps you get consistent results from your device without any interruption.
What’s included in the subscription?
Your subscription provides efficient and cost-effective delivery of your monthly supply of gel pads. With your subscription, a monthly supply of gel pads (32 pads) will be delivered once a month at a reduced cost compared to ordering them without a s
What is the cost of the device and subscription?
The device is £500 and is accompanied by a £20 monthly subscription to support the device.
How do I cancel or pause my subscription?
You can pause or cancel your subscription at any time by contacting our Customer Experience team [email protected]. If you would like to restart your subscription, just let us know!. There is no minimum term or notice period associated with y
Do you offer any discounts or payment plans?
Currently, we don’t offer discounts or payment plans on the device itself. However, our subscription option does provide discounted pricing on gel pads, making ongoing use more cost‑effective.
Which payment methods are accepted?
We accept credit / debit cards, Apple Pay and Google Pay via our secure payment portal.
Can I pay for my pre-order in instalments?
Instalment options aren’t available for pre-orders currently. However, once the device is fully launched, we plan to offer flexible payment options such as Klarna and Clearpay.