The device is not providing me any reliefUpdated 4 months ago

If you’re not experiencing the expected benefit, please check the following:

1. Gel pad placement: Ensure the gel pads are correctly attached to the device
2. Device positioning: Make sure the device is placed correctly on your wrist, as outlined in the User Manual
3. Stimulation intensity: Check whether the stimulation intensity is set too low for you. You may need to gradually increase it to a comfortable but effective level

For detailed guidance:

1. Refer to Sections 3 and 4 of the User Manual for instructions on correct gel pad and device placement
2. Refer to Section 8 for advice on adjusting the stimulation intensity to a level that works best for you

If you’ve checked the above and are still not noticing relief, please feel free to contact us for further support [email protected].