Troubleshooting
My device won’t connect to my phone
Please check the following:. If the issue persists after checking these points, try restarting your phone, then attempt to reconnect via the app.
I’m receiving an error message
If you are receiving an error message at any point while using the app, please take a screenshot if possible and forward to our Customer Experience team [email protected], the matter will be investigated further.
The device is not providing me any relief
If you’re not experiencing the expected benefit, please check the following:. For detailed guidance:. If you’ve checked the above and are still not noticing relief, please feel free to contact us for further support [email protected].
The stimulation is really uncomfortable
If the stimulation feels uncomfortable, please check the following:. If discomfort continues after checking these points, please pause use and review the guidance in the User Manual, or contact us for further support.