International availability is a big priority for us and is something we’re actively working towards. However, we cannot confirm launch dates as each territory has its own regulatory requirements. Updates will be made via our Newsletter. You can subsc

<p style="margin: 0cm 0cm 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif;" id="isPasted"><span style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif;">International availability is a big priority for us and is something we&#x2019;re actively working towards. However, w</span><span data-offset-key="eid2q-0-0"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">e cannot confirm launch dates as each territory has its own regulatory requirements. Updates will be made via our Newsletter. </span></span></p><p style="margin: 0cm 0cm 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif;"><span data-offset-key="eid2q-0-0"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">You can subscribe here - </span></span><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="http://www.neupulse.co/subscribe" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="eid2q-1-0"><span data-text="true">http://www.neupulse.co/subscribe</span></span></a></span><span data-offset-key="eid2q-2-0"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">.</span></span></p><div data-block="true" data-editor="b6set" data-offset-key="bm06-0-0"><br></div>

When will the device be available outside of the UK?

We do not recommend taking the device overseas as there are several limitations:

<div data-block="true" data-editor="23ajv" data-offset-key="7aqbe-0-0" id="isPasted"><div data-offset-key="7aqbe-0-0" style="line-height: 1.5;"><span data-offset-key="7aqbe-0-0"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Currently we can only accept orders for residential addresses within Great Britain and Northern Ireland. Once we gain regulatory approval in each territory, we will be able to ship internationally to those territories.</span></span></div></div><div data-block="true" data-editor="23ajv" data-offset-key="999jr-0-0"><div data-offset-key="999jr-0-0" style="line-height: 1.5;"><span data-offset-key="999jr-0-0" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="23ajv" data-offset-key="5u7hk-0-0"><div data-offset-key="5u7hk-0-0" style="line-height: 1.5;"><span data-offset-key="5u7hk-0-0"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">We can only sell and deliver to countries and regions where we have received regulatory approval and have registered the devices with the relevant competent authorities.</span></span></div></div><div data-block="true" data-editor="23ajv" data-offset-key="415u9-0-0" style="line-height: 1.5;"><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br></span></div><p style="margin: 0cm 0cm 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif;"><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">We&#xA0;<strong>do not recommend</strong> taking the device overseas as there are several limitations:<br><br></span></p><div data-block="true" data-editor="enuph" data-offset-key="ckpe3-0-0" id="isPasted"><div data-offset-key="ckpe3-0-0" style="line-height: 1.5;"><span data-offset-key="ckpe3-0-0"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><strong>Gel pads</strong></span></span><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br></span><span data-offset-key="ckpe3-0-1"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">We are unable to ship gel pads outside the UK, so non-UK residents cannot sign up for a gel pad subscription. However, you can purchase gel pads in bulk, up to a maximum of 6 boxes per device purchased (32 pads per box).</span></span></div></div><div data-block="true" data-editor="enuph" data-offset-key="cddbo-0-0"><div data-offset-key="cddbo-0-0" style="line-height: 1.5;"><span data-offset-key="cddbo-0-0" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="enuph" data-offset-key="c8ms2-0-0"><div data-offset-key="c8ms2-0-0" style="line-height: 1.5;"><span data-offset-key="c8ms2-0-0"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><strong>The Neutrack C App</strong></span></span><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br></span><span data-offset-key="c8ms2-0-1"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">The Neutrack C App is only available to download from the UK app store (this usually means you need to be in the UK to download the app). </span></span><span data-offset-key="fip0d-0-0"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">The app will continue to work overseas, but you will not be able to receive app updates.</span></span></div></div><div data-block="true" data-editor="enuph" data-offset-key="60fs8-0-0"><div data-offset-key="60fs8-0-0" style="line-height: 1.5;"><span data-offset-key="60fs8-0-0" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="enuph" data-offset-key="dcksk-0-0"><div data-offset-key="dcksk-0-0" style="line-height: 1.5;"><span data-offset-key="dcksk-0-0"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><strong>Returns</strong></span></span><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br></span><span data-offset-key="dcksk-0-1"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">If you decide to return your device, you have 30 days from the date of purchase to let us know. As we cannot provide prepaid return postage from outside the UK, you will be responsible for arranging and paying for the device to be returned to our offices.</span></span></div></div>

Can I have the device delivered outside of the UK?

You can take the device outside of the UK temporarily, just ensure that you have enough gel pads to last for the duration of your trip. We are unable to ship gel pads outside the UK, so non-UK residents cannot sign up for a gel pad subscription. Howe

<p style="margin: 0cm 0cm 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif;" id="isPasted"><span style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif;">You can take the device outside of the UK temporarily, just ensure that you have enough <strong>gel pads</strong> to last for the duration of your trip.&#xA0;</span><br><br><span data-offset-key="1l6jk-0-1"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">We are unable to ship gel pads outside the UK, so non-UK residents cannot sign up for a gel pad subscription. However, you can purchase gel pads in bulk, up to a maximum of 6 boxes (32 pads per box).</span></span><br><br><span data-offset-key="4tkek-0-1"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><strong>The Neutrack C App</strong> is only available to download from the UK app store. Please ensure you will have access to the UK app store should you choose to purchase a device, as we will be unable to change this for you (this usually means you need to be in the UK to download the app). </span></span><span data-offset-key="e5j2j-0-0"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">The app will continue to work overseas, but you will not be able to receive app updates.</span></span></p><div data-block="true" data-editor="6onli" data-offset-key="3pjih-0-0"><div data-offset-key="3pjih-0-0" style="line-height: 1.5;"><span data-offset-key="3pjih-0-0" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="6onli" data-offset-key="963r7-0-0"><div data-offset-key="963r7-0-0" style="line-height: 1.5;"><span data-offset-key="963r7-0-1"><span data-text="true" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">If you decide to <strong>return your device</strong>, you have 30 days from the date of purchase to let us know. As we cannot provide prepaid return postage from outside the UK, you will be responsible for arranging and paying for the device to be returned to our offices.</span></span></div></div>

Can I take the device outside of the UK?

The device is not currently available on the NHS. Our intention remains to release a medically approved device, so that we can hopefully have this become available on the NHS some time in the future. That work is ongoing, and we have not failed regul

<p style="margin: 0cm 0cm 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif;" id="isPasted"><span style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif;">The device is not currently available on the NHS.</span></p><p style="margin: 0cm 0cm 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif;"><span style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif;">Our intention remains to release a medically approved device, so that we can hopefully have this become available on the NHS some time in the future. That work is ongoing, and we have not failed regulatory approval, it is simply taking longer than we originally hoped.&#xA0;</span><span style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif;">H<span id="isPasted">owever given the length and complexity of the process we are unable to offer a timeline on this</span></span></p>

Is the device available on the NHS?

Yes! We will send out any updates on international availability via our newsletter. You can sign up here: http://www.neupulse.co/subscribe

<p style="margin: 0cm 0cm 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif;" id="isPasted"><span style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif;">Yes! We will send out any updates on international availability via our newsletter. You can sign up here:&#xA0;</span><a href="http://www.neupulse.co/subscribe"><span style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif; color: blue;">http://www.neupulse.co/subscribe</span></a></p>

Can I be updated when the device becomes available in my country?

Please reach out via email if you have any further questions or require support!

Neupulse

International and Availability

How do I set up the device?

How do I link my device to the app?

How do I place the gel pads?

How do I wear the device?

What do the different LED light colours mean?

Getting Started

Do I need my phone to use the device?

What does the app do?

Which devices and operating systems are the app compatible with?

How can I delete my Neutrack C account?

Using the App - Neutrack C

How often should I use the device?

Is it safe to use the device all day?

How do I find the right intensity level and cycle length settings?

Why does the device turn on and off during stimulation?

Will the Neupulse C only have an effect while I am wearing it?

Can multiple people use the same device?

What will using the device feel like?

Are there any side effects?

What is the strap made from?

Is the device big or bulky?

Using the Device - Neupulse C

How often should I replace the gel pads?

What do I do if I run out of gel pads?

Are the gel pads latex free?

Can I reuse the gel pads?

Can I use another brand of gel pads?

Gel Pads

How long does one battery charge last?

Can I use any compatible charger, or do I have to use the one provided?

Will the device work while it is charging/ Can I wear the device while it is charging?

Will the device lose charge if I don’t use it for a while?

How long is the battery/device lifespan?

Is there anything I can do to extend the battery’s lifespan?

Can the battery be changed when it reaches the end of its lifespan?

Battery/ Charging

Do I need a subscription to order or use the Neupulse C device?

How does the subscription work?

What's included in the subscription?

What is the cost of the device and subscription?

How do I cancel or pause my subscription?

Do you offer any discounts or payment plans?

Which payment methods are accepted?

Can I pay for my pre-order in instalments?

Payments and Subscription

My device won't connect to my phone

I'm receiving an error message

I'm not seeing any benefit, what should I try?

The stimulation is really uncomfortable

Troubleshooting

When will I receive my order?

What is your returns policy?

How do I return my device?

What is your warranty policy?

Can I pick up the device from the Neupulse offices?

Can I cancel or edit my order?

My device arrived damaged, what should I do?

Why haven’t I received my device yet?

Shipping and Returns

How can I tell if the device is right for me?

Why does it work for some people and not for others?

Can I participate in your research?

Contraindications/ when should the device not be used?

Can I use the device when I am on medication?

Can I use the device during exercise?

Will you upgrade the device soon?

What are the long-term effects of using the device?

What happens if the device stops working for me?

Off Label Use/ Used against advice

Age Restrictions

Can I drive whilst using the device?

Can I wear a watch or bracelet with the device?

Can I take it to an airport and on an airplane?

The strap is too big or too small, what should I do?

General Questions/ Miscellaneous

Link to Webpage for information for schools

When might your child need help?

When should your child not use their device at school?

Who should operate the device?

Neutrack C App

How do I tell the school about the device?

Information for Schools

How can I contact the customer experience team?

How do I book a video call with a member of the team?

How can I send my feedback?

Customer Support

What's the difference between the wellness and medical devices?

Why did you launch a wellness device?

Why have you changed from a medical device to a wellness device?

Did you fail regulatory approval?

Wellness and Medical

Neutrack C Account Support and Deletion

Guide for Stimulation Intensity and Cycle Length