Shipping and Returns
When will I receive my order?
Pre-orders are currently being shipped in a phased approach from June to September 2026. If you would like more information on your estimated shipping month, please send your order number and name to our enquiries email - [email protected]. Yo
What is your returns policy?
We have a 30-day return policy from date of delivery, for any reason. Please contact our Customer Experience team via [email protected] to arrange your return. The device will need to be in its original packaging, along with the accessories, c
How do I return my device?
Please contact our Customer Experience team via [email protected] to arrange your return. We have a 30-day return policy from the date of delivery, for any reason. If you have an issue with your device after the 30-day period, please contact a
What is your warranty policy?
The Neupulse C device has a one-year limited warranty, which provides repair or replacement cover. The limited warranty does not cover: damage resulting from misuse, accident, neglect, improper handling or unauthorised modifications or repairs, norma
Can I pick up the device from the Neupulse offices?
Orders can only be delivered to UK residential addresses - the device is not available for collection from our offices.
Can I cancel or edit my order?
You can cancel or edit your order details at any point before the device has been shipped. If you have already received your shipping notification email and would like to cancel your order, you will need to wait until the order has arrived and then a
My device arrived damaged, what should I do?
If your device has arrived damaged, please send a full description and clear photographs along with your full name and order number to our team at [email protected]. They will be able to assist.
Why haven’t I received my device yet?
The response to our pre-orders has been incredible, and we’re fulfilling orders in the order they were placed to keep things fair. Please don’t worry, your order is secure, and we’ll contact you soon with delivery details. If you think something may